Frequently Asked Questions (FAQ)
1. What is Aegean Ferry?
Aegean Ferry is a ticketing operator for ferry routes between Greece and Turkey, including Kos ↔ Bodrum. They provide online bookings for passengers and vehicles and guidance for international travel.
2. Do I need a passport or ID?
Yes. Since this is an international crossing, you must carry a valid passport or EU ID card. Non-EU citizens may require a visa.
3. Are there special rules for minors traveling?
If traveling with children, a written authorization from parent(s) is required for international crossings.
4. How early should I arrive for check-in?
Arrive at least 45 minutes before departure to allow time for document verification and boarding.
5. Can I take my car on the ferry?
Yes. Vehicles are allowed but must be booked in advance. Ensure your vehicle complies with size, weight, and border regulations.
6. Are pets allowed?
Yes, pets are allowed on some ferries. Check in advance for carrier requirements, vaccinations, and fees.
7. Can I book tickets online?
Yes. Passenger and vehicle tickets can be booked through the Aegean Ferry website.
8. What travel documents are required for a vehicle?
Bring vehicle registration documents and valid insurance. International travel requires compliance with Greece-Turkey border rules.
9. How long does the ferry crossing take?
The trip typically takes 20–30 minutes, depending on the ferry.
10. What happens if I miss my ferry?
Missed departures usually require purchasing a new ticket. Always arrive on time for boarding.
11. Is travel insurance recommended?
Yes. Insurance is recommended, especially for international crossings, vehicles, or family travel.
12. How do I contact Aegean Ferry?
Kos Office: George Averof 1, Kos 853 00
Greece Office: +30 22420 20035, +30 22420 20016
Turkey Mobile: +90 532 316 1113
Whatsup : +30 694 561 1880
Email: bookings@aegeanferry.com
13. Are visas required?
Visa requirements depend on nationality. EU citizens usually don’t need one. Non-EU travelers should verify in advance.
14. Are there luggage restrictions?
Yes. Check the ferry company or Aegean Ferry website for luggage limits.
15. What if I need to cancel or change my booking?
Cancellation or modifications depend on ticket type. Contact Aegean Ferry to confirm eligibility and fees.
16. Can I book a round-trip ticket?
Yes. Both single and return tickets can be booked online.
17. Are there special instructions for international travel?
Yes. Travelers must follow border regulations, carry valid documents, and comply with customs and immigration rules.
18. Where are the check-in points?
Kos and Bodrum ferry ports have designated check-in areas. Arrive early to allow time for verification.
19. How do I make a payment?
Tickets can be paid online using major credit or debit cards.
20. Is there support for travelers who do not speak English?
Yes. Staff in Kos and Bodrum speak English, Greek, and Turkish to assist travelers.